Privacy Policy

1. About this policy

This Privacy Policy explains how MERCERBRIDGE LIMITED, trading as MERCERBRIDGE, collects, uses, stores and protects personal information.

It applies when you visit this website, submit an enquiry, engage with our services or communicate with us as a client, candidate, executive, professional contact, supplier or other business contact.

2. Who is responsible for your information?

MERCERBRIDGE LIMITED is the controller responsible for the personal information covered by this policy.

Email: sean.farrell@mercerbridge.co.uk
Telephone: +44 (0) 207 348 5348

3. The information we may collect

Depending on your relationship with MERCERBRIDGE, we may collect the following categories of personal information:

• Identity information, including your name and professional title.
• Contact information, including your work email address, telephone number, organisation and location.
• Professional information, including employment history, qualifications, skills, experience, responsibilities and professional interests.
• Candidate information, including a CV, career history, remuneration expectations, availability, references, assessment notes and information relevant to a potential appointment.
• Client and assignment information, including requirements, organisational information, correspondence, contracts and service records.
• Executive engagement information, including event invitations, attendance preferences, communications, feedback and relevant dietary or accessibility requirements where voluntarily provided.
• Enquiry information submitted through our website or Jotform, including the details of your requirement and your chosen area of interest.
• Technical information, including your IP address, browser, device, operating system and information about how you use the website.
• Communication records, including emails, telephone discussions, meeting notes and correspondence.
• Financial and transaction information where required for contracts, invoices and payments.

4. How we obtain information

We may obtain personal information:

• Directly from you.
• From clients, candidates, professional contacts and trusted referrals.
• From publicly available professional sources, company websites, regulatory records and professional networking platforms.
• Through research undertaken in connection with an executive search, specialist appointment, strategic introduction or executive engagement programme.
• Through website technologies such as Google Analytics where you have given the required consent.
• Through our Jotform enquiry form when you choose to submit it.

Where we obtain your information from another source, we will provide relevant privacy information within the period required by law unless an applicable exception applies.

5. How and why we use personal information

6. Our legitimate interests

Where we rely on legitimate interests, those interests may include:

• Operating and developing our business.
• Providing clients with effective executive search, specialist resourcing and engagement services.
• Identifying and contacting individuals whose experience may be relevant to an appointment, assignment or professional opportunity.
• Maintaining professional relationships with executives, specialists, clients and business contacts.
• Protecting our systems, information, reputation and legal rights.

Before relying on legitimate interests, we consider whether the use is necessary and whether your rights and reasonable expectations override our interests.

7. Special category information

We do not routinely request special category information through this website.

In limited circumstances, you may voluntarily provide information concerning health, accessibility, dietary requirements or another sensitive matter. We will only process this information where an additional legal condition applies, such as your explicit consent, employment law obligations, legal claims or another condition permitted by law.

Please do not include unnecessary sensitive personal information in a general website enquiry.

8. Who we may share information with

We may share relevant personal information with:

• Clients where this is necessary for an executive search, assignment or introduction.
• Candidates, executives and professional contacts where required to facilitate an appropriate introduction or programme.
• Jotform, which processes information submitted through our website enquiry form.
• Google, where you consent to Google Analytics.
• Website hosting, email, IT, security and other business service providers acting on our instructions.
• Accountants, legal advisers, insurers and other professional advisers.
• Regulators, courts, law enforcement bodies or public authorities where disclosure is required or permitted by law.
• A purchaser, investor or adviser in connection with a genuine business sale, restructuring or transfer.

We do not sell personal information.

9. Jotform

Our enquiry form is provided through Jotform. When you submit the form, the information you enter is processed by Jotform on our behalf and made available to MERCERBRIDGE so that we can respond to your enquiry.

Jotform acts as a data processor for submitted form information. Further information is available in the Jotform Privacy Policy .

10. Google Analytics

With your consent, we use Google Analytics 4 to understand how visitors use the website. This may include information about pages viewed, approximate location, device type, browser and interactions with the website.

Google Analytics is not activated until the required cookie consent has been provided. You can withdraw consent through the website’s cookie settings.

Further information is available in the Google Privacy Policy .

11. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate legal safeguard is used. This may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another transfer mechanism permitted by law.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.

• Website enquiries and Jotform submissions are normally retained for up to 24 months following the last meaningful contact.
• Google Analytics user-level and event-level information is configured for a retention period of 14 months.
• Client contracts, invoices and related financial records may be retained for six years after the relevant financial year or the end of the relationship.
• Candidate, executive and professional relationship records are retained while they remain relevant to our legitimate business purposes and are reviewed periodically.
• Information connected with a dispute or legal claim may be retained until the matter and any applicable limitation period have ended.

Information may be deleted sooner where it is no longer required. In some circumstances, it may be anonymised so that it can no longer identify an individual.

13. Data security

We use appropriate organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is limited to people and service providers with a legitimate need to use it. No method of electronic transmission or storage can be guaranteed to be completely secure.

14. Your information rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request the transfer of information you provided.
• Withdraw consent at any time where consent is relied upon.
• Complain to the Information Commissioner’s Office.

To exercise a right, contact sean.farrell@mercerbridge.co.uk . We may need to verify your identity before completing a request.

15. Direct marketing

We only send electronic marketing where permitted by law. You can ask us to stop sending marketing communications at any time by using the unsubscribe method provided or contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications relating to an active enquiry, contract or service.

16. Automated decision-making

MERCERBRIDGE does not make decisions producing legal or similarly significant effects about individuals using solely automated processing.

17. Children’s information

This website and our services are intended for business and professional audiences. We do not knowingly collect personal information from children.

18. Cookies

Information about the cookies and similar technologies used on this website is available in our Cookie Policy .

19. Complaints

Please contact us first if you have concerns about how your information has been handled. We will take your concern seriously and investigate it.

You also have the right to complain to the UK supervisory authority:

Telephone: 0303 123 1113
Website: ico.org.uk